SHIPPING /
DELIVERY
- Customers are responsible for providing
a full valid address for delivery. Customers are responsible for getting
mail forwarding if they are moving.
- Customers must include a full address
including apartment number as applicable.
- All items are shipped FOB
point-of-shipment freight prepaid using EMS Global Shipping.
- UrbanW.com packages will be
delivered by either USPS or by DHL. A
signature is required for the package. If no one is home, the package can
be picked up at the post office (bring ID).
- After payment is received it will go
through a 48-72 hour processing period which starts the following business
day. Once the Processing Phase is complete, please allow 3-4 weeks for
arrival of merchandise.
- Customers will receive an email from
UrbanW.com when their order is processed and shipped.
- All products are shipped from Hong Kong
or China unless they are available on hand.
- Shipping is $15.00 per item ordered,
unless specified.
- UrbanW.com will never ship
COD.
- Due to the amount of fraudulent orders
we have been receiving we will ONLY ship to credit card holders
address, thank you for your understanding..
RETURN POLICY
- UrbanW.com
does NOT offer refunds on any products
purchased, Exchanges can be made on defective or damaged merchandise, we
do not offer color or style exchanges see below.
- Acceptable reasons for an
exchange: factory defect, wrong color/size was sent, or any mistake made
on the part of UrbanW.com.
- Unacceptable reasons for an
exchange: colors are darker/lighter than pictured, item had minor color
differences from the picture, item does not fit (see below for more info),
I would rather have a different item.
- Customers are required to email us
within 3 days of receiving their products if they need to make an
exchange.
- No refunds on any orders placed.
- If the error is not made on the part of
UrbanW.com, the customer is responsible for a $35 restocking fee per
item.
- If you refuse the arrival of your
package, you will not receive your money back because the product will not
come back to us. No further explanation or negotiations in regard to this
matter.
- All clothing items should be dry cleaned
or hand washed ONLY! we do not accept returns for clothing damaged
because of washing.
- All sales are
final - ask any questions you have before ordering to limit and
prevent any problems.
GENERAL INFORMATION
- UrbanW.com can only accept Credit
Card or International Money Orders.
Due to the amount of fraudulent orders we have received Money Orders and
Checks may be subject to 15-30 day clearing period.
- UrbanW.com has no affiliation with Bathing ape, Billionaire
Boys Club, Evisu, Adidas, Lacoste or Red Monkey.
- In some instances (not all), there may
be a customs charge applied to your package.
- Buyer is responsible for all customs
charges (duty and tax) applied to your package, we have no idea what these
costs amount to. By purchasing with us, you must abide to all customs fees
which we cannot control. If you refuse the arrival of your package, you
will not receive your money back because the product will not come back to
us. No further explanation or negotiations in regard to this matter.
- UrbanW.com cannot control any option
or right that customs or any governing authority holds. By purchasing from
UrbanW.com, you are agreeing with our terms that we are not
responsible for any actions taken by customs.
- All prices listed quoted on
UrbanW.com are in US currency unless otherwise noted.
- Customers may not change style/size
after order is processed
- By purchasing from UrbanW.com,
you agree to accept all the points listed above. Policy of UrbanW.com can change at any given time without notice.
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